Return & Exchange Policy

1. Exchange Policy

Customers who are not satisfied with their purchase or ordered the wrong product may exchange it for another product at no additional cost (the product value remains the same).

Exchange conditions:

• Within 1 week of receiving the product.
• The product must be intact, with no damage or loss of quality.
• Customers located far away are responsible for shipping costs; customers nearby may bring the product to the store.

2. Return Policy

Company error: If the wrong product type is delivered or the product does not meet quality standards, the customer may refuse the delivery and notify us immediately — no additional cost will be charged.

Customer changes their mind: If the customer refuses a product that was delivered correctly as ordered, the company will charge a shipping fee depending on the case.

3. Refund Method

• Refunds are issued after the returned product has been received.
• Within 24 hours of confirming receipt of the returned product.
• Customers are not responsible for the shipping cost of returning the product.

Note: Products purchased directly at the store may only be exchanged, not refunded.